Technology can help local governments change the who, when, where
and how of educating and engaging local residents. Whether it’s
economic development, housing, immigrant integration or a local
contentious issue, local agencies are experimenting with
different kinds of technology to enhance their engagement of the
public. ILG offers tools and techniques on how to best use
technology to increase engagement. Whether the goal is to broaden
participation, accelerate progress on decision making or create a
“safe space” for feedback on tough issues, ILG provides a variety
of resources to assist in thinking about tech tool considerations
– in both selection and implementation. These tools may be a way
to help fully achieve the goal of more inclusive participation.
Technology is a powerful tool for public engagement. It can help cities and counties change the who, how, when and where of participation in local decision making. Yet it’s not a solution by itself. Whether they are oriented to the cutting edge or using more familiar tools, local officials who benefit most from technology are clear about their purposes, audiences and have staff in place to maintain it well.